These Terms of Use are an agreement between you and Kymber that governs your use of the Kymber app and related services. By creating an account, or by continuing past onboarding, you agree to them. If you do not agree, please do not use the Service.
Kymber is a personal safety tool — not a replacement for emergency services. We have zero tolerance for harassment and abuse, and we give you in-app tools to block and report anyone who misuses it.
These Terms work alongside our Privacy Policy, which explains how we handle your information.
1. What Kymber is
Kymber is a personal safety tool. It lets you share your location with people you trust, send and respond to location requests, raise an emergency SOS, coordinate meet-ups, and send simple private letters and cards ("Envelopes") to your contacts. Kymber is not a replacement for emergency services. In a real emergency, contact your local emergency number (such as 911) directly.
2. Who can use Kymber
You must be at least 13 years old (or the minimum age of digital consent in your country, if higher) to use Kymber. By using the Service you confirm that you meet this requirement and that the information you provide is accurate.
3. Your account
You are responsible for the activity that happens through your account and for the contacts and content you choose to share. Keep your device secure. Tell us if you believe your account has been misused.
If you choose to turn on the optional Google-linked backup, your Kymber account becomes recoverable through the Google account you link. You are responsible for that Google account and for keeping it secure — anyone who can sign in to it can recover your Kymber account.
4. User content and acceptable use Zero tolerance
Kymber lets you create and send content to specific people you choose — including Envelopes (letters and cards), names, messages, and shared locations ("User Content"). You are responsible for the User Content you send.
You agree not to use Kymber to:
harass, bully, threaten, stalk, intimidate, or impersonate anyone;
send content that is unlawful, hateful, abusive, sexually exploitative, or that promotes violence or self-harm;
send spam, scams, or unsolicited content to people who do not want it;
share another person's private information without their consent;
misuse the emergency or SOS features, including raising false alarms;
attempt to access accounts, data, or systems you are not authorized to use, or to disrupt, reverse-engineer, or interfere with the Service.
We have zero tolerance for harassment and abuse. You should only send Envelopes and location to people who want to hear from you.
5. Blocking and reporting You're in control
Because Kymber lets people send you Envelopes, we give you tools to stay in control:
Block — Open an Envelope and choose Block sender to stop receiving Envelopes (including Silent SOS) from that person. You can review and undo your blocks under Privacy → Blocked at any time.
Report — Open an Envelope and choose Report to send it to us for review if you believe it violates these Terms.
We review reports and may remove content, warn users, or suspend or terminate accounts that violate these Terms.
6. Enforcement
We may, at our discretion and where appropriate, remove content and suspend or terminate access to the Service for anyone who violates these Terms or applicable law, or to protect the safety of others. Where reasonable, we will aim to act proportionately.
7. Privacy
Your use of Kymber is also governed by our Privacy Policy. Kymber retrieves your location only when you choose to share it and never accesses your location in the background.
8. Service availability
We work to keep Kymber reliable, but we provide the Service "as is" and cannot guarantee it will always be available, uninterrupted, or error-free. Do not rely on Kymber as your only means of getting help in an emergency.
9. Disclaimers and limitation of liability
To the fullest extent permitted by law, Kymber is provided without warranties of any kind, and we are not liable for any indirect, incidental, or consequential damages arising from your use of, or inability to use, the Service. Nothing in these Terms limits any rights you have that cannot be limited by law.
10. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in the app. Your continued use of Kymber after changes take effect means you accept the updated Terms.